Privacy Policy
How we protect and handle your personal information
Last updated: December 2025
Introduction
At Student Life Australia, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. We understand the importance of privacy, especially for international students who trust us with their personal data.
By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, postal address
- Educational Information: University name, course of study, academic level, graduation date
- Demographic Information: Age, gender, country of origin, preferred language
- Account Information: Username, password, profile preferences
- Communication Data: Messages, feedback, survey responses, support inquiries
Technical Information
We automatically collect certain technical information:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on site, click-through rates, search queries
- Location Data: General geographic location based on IP address
- Cookies and Tracking: Session data, preferences, analytics information
How We Use Your Information
We use your personal information for the following purposes:
Service Provision
- Providing student support services
- Matching you with appropriate mentors
- Processing service requests and payments
- Managing your account and preferences
Communication
- Responding to inquiries and requests
- Sending service updates and notifications
- Providing educational content and resources
- Marketing relevant services (with consent)
Improvement
- Analyzing usage patterns and trends
- Enhancing user experience
- Developing new features and services
- Conducting research and surveys
Legal Compliance
- Meeting regulatory requirements
- Preventing fraud and abuse
- Protecting our rights and property
- Responding to legal requests
Information Sharing and Disclosure
We may share your personal information in the following circumstances:
With Your Consent
We will share your information when you have given us explicit permission to do so, such as when connecting you with mentors or educational institutions.
Service Providers
We work with trusted third-party service providers who help us operate our website and provide services. These providers are bound by confidentiality agreements and are only permitted to use your information for specified purposes.
Legal Requirements
We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.
Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- SSL/TLS encryption for data transmission
- Secure database storage with encryption
- Regular security audits and updates
- Firewall protection and intrusion detection
- Multi-factor authentication for admin access
Administrative Safeguards
- Limited access to personal information
- Employee training on privacy practices
- Background checks for staff handling data
- Regular privacy impact assessments
- Incident response procedures
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Portability
You can request a copy of your personal information and receive it in a structured, commonly used format.
Correction and Update
You can update or correct your personal information through your account settings or by contacting us directly.
Deletion
You can request deletion of your personal information, subject to certain legal and operational requirements.
Restriction and Objection
You can request to restrict processing of your information or object to certain uses, including marketing communications.
Consent Withdrawal
Where processing is based on consent, you can withdraw your consent at any time without affecting the lawfulness of previous processing.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website:
| Cookie Type |
Purpose |
Duration |
| Essential |
Required for website functionality and security |
Session or 1 year |
| Analytics |
Help us understand how visitors use our site |
2 years |
| Functional |
Remember your preferences and settings |
1 year |
| Marketing |
Deliver relevant advertisements and content |
13 months |
You can control cookies through your browser settings and our cookie consent preferences. However, disabling certain cookies may limit your ability to use some features of our website.
International Data Transfers
As we serve international students from around the world, your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws through:
- Adequacy decisions by relevant authorities
- Standard contractual clauses approved by data protection authorities
- Certification schemes and codes of conduct
- Binding corporate rules for intra-group transfers
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:
- The nature and sensitivity of the information
- The purposes for which we process the information
- Legal, regulatory, and contractual requirements
- Our legitimate business interests
When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention and disposal procedures.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly. If you believe we have collected information from a child under 16, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you of significant changes via email or website notice
- Provide you with the opportunity to review the updated policy
- Obtain your consent for material changes where required by law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Postal Address
Student Life Australia
Level 15, 123 Collins Street
Melbourne VIC 3000
Australia
We will respond to your inquiries within 30 days. If you are not satisfied with our response, you may lodge a complaint with the relevant data protection authority in your jurisdiction.